Kindly Cosy Candles - Frequently Asked Questions

About Our Ingredients

Q: What type of wax does Kindly Cosy use in their candles? A: We use a premium eco-friendly wax blend made purely from coconut and rapeseed oil. Our wax is non-GMO and contains no additives, making it one of the cleanest burning options available.

Q: What are phthalates and why are Kindly Cosy candles phthalate-free? A: Phthalates are compounds commonly used in fragrances to extend the scent life of products. At Kindly Cosy, we've made the conscious choice to create phthalate-free products while still maintaining excellent scent throw through careful formulation.

Q: Do you use synthetic fragrances? A: Yes, we use high-quality synthetic fragrances in our candles. We've carefully selected our fragrance suppliers to ensure our scents are phthalate-free while providing consistent, beautiful aromas that last.

Common Candle Questions

Q: Why does my candle smell different when burning versus unlit? A: This is completely normal! Cold throw (unlit scent) and hot throw (burning scent) can differ because different fragrance notes are released at different temperatures. Some scents might be stronger when cold, while others bloom beautifully when warmed.

Q: How long will my candle last? A: Burn time varies by size, but generally:

• Small (20cl) - approximately 30-35 hours
• Medium (30cl) - approximately 40-45 hours
• Large (50cl) - approximately 60-65 hours Actual burn time can vary based on how long you burn your candle each time and environmental factors.

Q: Why is the first burn so important? A: The first burn sets the "memory ring" for your candle. To prevent tunneling, you must allow the wax to melt completely to the edges on the first burn, which typically takes 2-4 hours depending on the size.

Q: What causes black soot and how can I prevent it? A: Black soot can be caused by:

• Wick too long (keep it trimmed to 1/4 inch)
• Drafts near the candle
• Burning for too long
• Debris in the wax

Q: Why isn't my candle throwing scent anymore? A: Several factors can affect scent throw:

• Room size (larger rooms need larger candles)
• Air circulation
• Burning time (candles need time to create a good melt pool)
• Candle placement
• Environmental factors like humidity

Best Practices

Q: How do I maximize my candle's life? A: Follow these tips:

• Always trim the wick before lighting
• Burn for at least 1 hour each time
• Don't burn for more than 4 hours at once
• Keep away from drafts
• Don't let water or debris get into the wax

Q: Why does my candle have tiny holes or marks on the surface? A: This is normal! As wax cools, it can form small holes or marks on the surface. This doesn't affect the burn quality or scent throw of your candle.